Frequently Asked Questions
Do I need an account to purchase?
Yes! you must have an account to view prices & purchase. To Apply Click here
Shipping & Returns
We offer several shipping options, including standard ground shipping, expedited 2-day.
We ship anywhere in the United States. If you want international shipping you must provide a shipping label. Please contact us.
It depends on what shipping option you choose, and where you live. Call or email us directly if you have any questions about shipping to your area.
Yes. All of our orders are delivered in premium packaging to ensure your products, especially fragile glass pieces, stay intact.
Please refer to our Return Policy for more information.
Products are generally shipped within 48 – 72 hours of receiving payment, on regular business days
Yes, We offer free shipping over $4500 order.
Most wholesale orders are shipped within 2 business days from our facility. Actual shipping charges apply for all wholesale orders - shipping charges are based on the weight of the entire order, how far it has to be shipped based on zip code, and carrier used.
No, shipping is not included.
Yes, items of the same order can be ship to different locations.
We do not ship to P.O. Boxes.
Payment
We accept most debit and credit cards, including:
Visa
Mastercard
Discover
American Express
Maestro
We also accept ACH, Zelle, and checks.
Yes. All payments are processed through secure, encrypted systems, protecting your personal and financial information.
Check that your billing address matches your card information. If the issue persists, try another card or contact your bank for assistance.
After finish your order sales invoice with shipping charge then we will charge credit card total amount of invoice on Checkout Page.
Most definitely this is the best way to ensure the safety of this information.
Products & Orders
Yes. There is a minimum purchase value of $500 dollars.
No prescriptions are needed to order anything we carry.
Unfortunately, you cannot make changes to an order after the credit card has been charged. Please make sure to double-check your order before completing the purchase! Otherwise, you will need to contact our customer support team.
If you are having any difficulty on FindYourBuzz.com please call Us+ 1-888-994-7886 between 9 AM TO 5 PM, Monday TO Friday. We are always at your service!
Yes! To order by phone, have your order ready along with your credit card number and expiration date and call 1-888-994-7886.
Yes once you have submitted your order Please call us for cancel. But your product shipped from our warehouse can’t cancel. After once order shipped we charge 20% Re-stocking Fees.
No worries. Just contact us and we’ll get you taken care of. We’re proud of our shipping policies, so should something come up, just get in touch and we’ll get it worked out quickly.
Note: Don’t use the items or throw them away until you talk with us!
When your order ships, we will notify you via an email that will include you’re tracking number. You may track your order or call us at +1-888-994-7886 or email us at support sales@findyourbuzz.com.
If your order has not been shipped, we are happy to make changes to quantities, help you make another selection please call us 1-888-994-7886.
Other Commonly Asked Questions
Want to visit us in person?
12895 Josey Lane suit 120
Dallas TX 75234
Click on the Wholesale Register at home page under the account and fill up your business information to make your user name & password. We will approve your account within 24 hours.
We did not take any order without valid business license copy and federal tax id.
If your organization is tax-exempt, you will need to create an account on our website. When placing your first online order, you will be prompted to Fill information an account when you check out. Your entries must match the information on your tax-exempt form.
We will keep your tax-exempt information on file until it expires, at which time a new copy of your tax ID certificate will be required. Upon receipt of your new certificate, we will update the expiration date in our system.
Our friendly customer service team is ready to assist you Monday-Friday 9:00 am-5:00 pm CST. Call Toll free 1-888-994-7886 or shoot us an email: Support sales@findyourbuzz.com
We'll work hard to keep you happy. And if we don't, you can request to remove your products at any time before it ship from our location.
Please call us at +1-888-994-7886 or email us at support sales@findyourbuzz.com. more information
If you have any questions or concerns, please contact us 1-888-994-7886
or by e-mail support sales@findyourbuzz.com.
Your contact information is secure by the server. We did not provide customer information to any company.
Email: support sales@findyourbuzz.com or Call +1-888-994-7886.
We are giving product detail under the product you must read.
No, we didn't accept orders outside of the US.
Depending on our warehouse stock.
Yes. We only sell brand new items directly from the manufacturers or distributors. All items usually come with bar-code. We do NOT even deal with returns items.
Once your package has been received and inspected, your refund or exchange will be processed within 1-2 weeks. If there is a refund due, a credit will be issued to the original form of payment.
Inspect all products upon receipt. All claims for shortages, damaged or incorrect merchandise must be made within 24 hours of receipt. We will gladly exchange any products. If you receive the wrong products. We will gladly make an exchange for free and pay for shipping.
About Kratom
These restrictions can change at any time. Last updated: February 2026.
Due to state and local laws, we can’t ship certain products to some areas. We do our best to keep this info current, but laws may change without notice.
Places Where We Cannot Ship To
Kratom Products – We Do Not Ship To The Following States:
Alabama, Arkansas, Connecticut, Indiana, Louisiana, Rhode Island, Vermont, Wisconsin.
California (shipping to select areas, pending future events)
Kratom Products With 7-OH (7-Hydroxymitragynine) Content Limits:
If 7OH is more than 2% we do not ship to the following states:
Arizona, Colorado, Kentucky, Maryland, Nebraska, Nevada, South Dakota, Tennessee, Texas, Utah
If 7OH is more than 1% we do not ship to the following states:
Georgia, Mississippi, Oklahoma
If 7OH is more than 0.04% we do not ship to the following states. MOST KRATOM PRODUCTS CONTAIN MORE THAN THE ALLOWED LIMIT.
Florida
Synthetic Kratom Products – We Do Not Ship To The Following States:
Arizona, Colorado, Georgia, Kentucky, Maryland, Mississippi, Nebraska, Nevada, Oklahoma, Rhode Island, South Carolina, South Dakota, Tennesse, Texas, Utah
Local Bans by State
Some cities and counties have their own bans even though the state allows kratom. We can’t ship to these zip codes:
Colorado: 80111, 80112, 80121 (Greenwood Village), 80132 (Monument), 80134, 80138 (Parker)
Florida (Sarasota County): 34201, 34202, 34203, 34205, 34207, 34208, 34209, 34210, 34211, 34212, 34215, 34216, 34217, 34219, 34221, 34222, 34223, 34224, 34228, 34229, 34230, 34231, 34232, 34233, 34234, 34235, 34236, 34237, 34238, 34239, 34240, 34241, 34242, 34243, 34275
Illinois: 60002 (Antioch), 60007 (Elk Grove Village), 60008 (Rolling Meadows), 60016, 60017, 60018 (Des Plaines), 60022, 60035 (Highland Park), 60047 (Lake Zurich), 60068 (Park Ridge), 60070 (Prospect Heights), 60085, 60087 (Waukegan), 60131 (Franklin Park), 60163, 60164 (Berkeley), 60188 (Carol Stream), 60415 (Chicago Ridge), 60441, 60451 (Lockport), 60462, 60467 (Orland Park), 60477, 60478 (Tinley Park), 60901 (Kankakee), 61605, 61607 (Bartonville), 62002, 62010 (Alton), 62018 (Cottage Hills), 62024 (East Alton), 62025 (Edwardsville), 62034 (Glen Carbon), 62035 (Godfrey), 62040 (Granite City), 62052 (Jerseyville), 62058 (Livingston), 62062 (Maryville), 62087 (Troy), 62095 (Wood River), 62948 (Herrin), 62959 (Marion)
Massachusetts: 01007 (Belchertown), 01752 (Marlborough), 01824 (Chelmsford), 01826 (Dracut)
Mississippi: 38610, 38625, 38627, 38633, 38650, 38652, 38659, 38828, 38841 (Union County), 38621, 38825, 38868, 38869, 39776 (Monroe County), 38824, 38843, 38847, 38848, 38849, 38855, 38856, 38858, 38870, 38876 (Itawamba County), 38827, 38838, 38852, 38873 (Tishomingo County), 38829, 38859 (Prentiss County), 38834, 38835, 38871 (Alcorn County), 38844, 38851, 38862 (Chickasaw County), 38914, 38915, 38916, 38951 (Calhoun County), 38629, 38663, 38674, 38683 (Tippah County), 39110 (Gluckstadt), 39157 (Ridgeland), 39341, 39361, 39739 (Noxubee County), 39401 (Jones County), 39426, 39466, 39470 (Pearl River County), 39440 (Laurel), 39701, 39702, 39705, 39740, 39743, 39759, 39766 (Lowndes County), 39743, 39773 (Clay County)
New Hampshire: 03235 (Franklin)
Kratom and 7-OH has the potential for addiction and dependence, although the risk and severity can vary among individuals. The alkaloids in kratom, particularly mitragynine, bind to opioid receptors in the brain, which can lead to both stimulant and sedative effects. Regular and prolonged use of kratom may result in the development of tolerance, where higher doses are needed to achieve the desired effects. This tolerance can potentially lead to dependence and withdrawal symptoms upon cessation of use.
Withdrawal symptoms from kratom dependence can include irritability, anxiety, insomnia, muscle aches, and cravings. However, the severity of withdrawal symptoms is generally milder compared to opioid withdrawal.
It’s important to use kratom responsibly and in moderation to minimize the risk of addiction and dependence. It’s advisable to follow recommended dosage guidelines, take breaks from kratom use, and avoid escalating doses or frequent use. If you are concerned about your kratom use or are experiencing withdrawal symptoms, it’s recommended to seek medical advice and support.
It’s worth noting that the addictive potential of kratom should be considered alongside its potential benefits. It’s always best to consult with a healthcare professional to understand the potential risks and benefits of kratom use, particularly if you have a history of substance abuse or are taking medications.
The “active ingredients” in kratom—mitragynine and 7-hydroxymitragynine—interact with the same brain receptors as opioids. Like opioids, repeated use of kratom, may potentially be, habit-forming, addictive and result in withdrawal symptoms like irritability, anxiety, difficulty concentrating, sleep disturbance, and among others. Always follow recommendations and instructions of the manufacturer.
Please be responsible and follow manufacturer instructions and consult with a healthcare provider before deciding Kratom or 7-OH is for you.
If you are concerned about kratom showing up on a drug test, it is recommended to disclose your kratom use to the testing facility or the entity requesting the drug test. This will help ensure accurate interpretation of the results and avoid potential misunderstandings.
If you are taking kratom as part of a legally prescribed medical treatment, it is advisable to provide documentation and communicate this information to the testing entity to avoid any complications or misinterpretations.
It’s important to note that drug testing policies and practices can vary between organizations and jurisdictions. It’s always best to consult with the testing facility or your employer to understand their specific drug testing protocols and policies regarding kratom.