Customer Support
Store | Closing at 5pm 1-888-994-7886

Returns & Refunds Policy

 

Last Updated: May 13, 2026

For any assistance, please contact our customer support team:

Phone: 1-888-994-7886
Email: Policies@findyourbuzz.com

ORDER CHANGES & CANCELLATIONS

Please review your order carefully before completing checkout.

Once an order is placed, changes or cancellations may not always be possible if the order has already been processed or fulfilled. In some cases, cancellations may be subject to a restocking fee.

If you need assistance, please contact us immediately.

REPORTING ISSUES

Customers must report any issues within 2 business days of delivery, including:

  • Damaged items

  • Missing items

  • Incorrect items

  • Return requests

Requests submitted after this period may not be eligible for review.

RETURN ELIGIBILITY

Returns are only accepted for eligible cases and must be approved by our support team.

All returned items must:

  • Be unopened and unused

  • Be in original packaging

  • Include all labels, seals, and accessories

  • Be in resalable condition

We reserve the right to refuse returns that are opened, used, or not in original condition.

RETURN SHIPPING & FEES

If the customer is at fault (e.g., change of mind / wrong order):

  • 20% restocking fee applies

  • Return shipping costs are the responsibility of the customer

If the customer refuses delivery or returns without authorization:

  • Return shipping fees may be deducted from refund

If the issue is our fault (wrong or damaged item):

  • No restocking fee

  • Return shipping costs may be covered or waived

Shipping fees are non-refundable unless the return is due to our error.

RETURN PROCESS

Customers must contact us before sending any return.

All returns must be shipped using a trackable shipping method.

Return Address:
Find Your Buzz LLC
12895 Josey Lane, Suite 120
Dallas, TX 75234
United States

PRODUCT POLICY (HERBAL SUPPLEMENTS )

All products sold on this website are herbal supplement products intended for adult use only.

We do not accept returns for:

  • Opened products

  • Used products

  • Products not in original condition

For safety and compliance reasons, all opened herbal supplement products are final sale.

DEFECTIVE OR DAMAGED ITEMS

If you receive a damaged or defective product:

  • Report the issue within 48 hours of delivery

  • Provide clear photos of the item and packaging

  • Email: sales@findyourbuzz.com

Claims submitted after this timeframe may not be accepted.

In most cases, replacement or store credit may be offered instead of a return.

MISSING ITEMS

If your order is missing items:

  • Check all packaging carefully

  • Some items may be shipped separately

  • Contact us within 1 business day of delivery

We will investigate and resolve the issue as quickly as possible.

INTERNATIONAL ORDERS

For international orders:

  • Customers are responsible once the package leaves our facility

  • We are not responsible for customs delays, seizures, or import restrictions

  • Return shipping costs are the responsibility of the customer

DISCLAIMER

All products are herbal supplements and are not intended to diagnose, treat, cure, or prevent any disease.

Customers are responsible for ensuring products are legal in their state or country before ordering.

CHANGES TO THIS POLICY

We may update this Returns & Refund Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.

CONTACT US

Find Your Buzz LLC
12895 Josey Lane, Suite 120
Dallas, TX 75234
United States

Phone: 1-888-994-7886
Email: Policies@findyourbuzz.com